Kempegowda Airport Records Up to 350 Daily Bookings for Care by BLR Services

Kempegowda International Airport in Bengaluru is recording between 300 and 350 daily bookings for Care by BLR, a personalised premium passenger service launched earlier this year, according to airport officials. The initiative, introduced in January 2026, provides tailored assistance to travellers navigating both arrival and departure procedures.

The brand offers a suite of individualised services that includes meet-and-assist, porter and luggage assistance, valet parking, arrival lounge access, and flower services. George Bennet Kuruvilla, Executive Director and Chief Executive Officer of Bengaluru Airport Services Limited (BASL), stated that the transaction volume primarily covers meet-and-assist, porter, and flower requests across the facility.

Operating across both Terminal 1 and Terminal 2, the services run round-the-clock in alignment with flight schedules. Passengers can reserve services through the BLR Pulse mobile application, the official BLR Airport website, or directly at airport counters. While advance bookings are recommended, walk-in availability is maintained subject to operational feasibility.

Speaking about the concept, Mr. Kuruvilla explained the focus on hospitality alongside operational management. "Across the globe, an airport is judged on efficiency. At KIA, we also want the airport to be judged based on empathy. Along with several other initiatives which we have, we have put together this service (Care by BLR) with a slight premiumisation. Care by BLR is a 360 degrees approach to assist every passenger from the kerbside to the gate and the gate to the kerbside," he said.

Care by BLR also provides chauffeur-driven luxury limousine transfers connecting the airport with various parts of Bengaluru. The fleet includes premium vehicles such as BMW, Audi, Mercedes, and Rolls-Royce models. According to Mr. Kuruvilla, limousine service rates start at ₹4,500 depending on the vehicle type, travel distance, and duration. Bookings start from BMW 3 Series cars and go up to Rolls-Royce vehicles, where fares begin from ₹50,000.

In addition to city transfers, the facility runs airside limousine services to move passengers between aircraft and terminal gates. These transfers cater to VIPs, VVIPs, business travellers, celebrities, and individuals requiring special assistance, subject to operational and security requirements. BASL officials noted that Care by BLR currently operates 10 distinct services and plans to extend the offerings in the future.